Support

Lanternly is made by one person, and the mail is read by that person. Questions, bugs, ideas and Day One import troubles are all welcome.

We usually answer within two working days.

Before you write

• Sync not showing up on another device? Make sure both devices are signed into the same iCloud account and iCloud Drive is on.
• Luna answers from a bank of replies? Her own words need Apple Intelligence: iPhone 15 Pro or newer, M-series iPad or Mac, with Apple Intelligence enabled in Settings.
• Want your data out? Settings, Privacy, Export: text, JSON, PDF or EPUB.

Subscription

Lanternly+ is managed by Apple. To cancel or change a plan, open Settings on your device, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Documents

• Privacy Policy
• Terms of Use

If it is urgent

Lanternly is not a crisis service. If you are in danger or thinking about harming yourself, please contact your local emergency number or a crisis line. findahelpline.com lists free, confidential lines by country.